5.3 Working directly with your client

Once you’ve started the conversation, the relationship between you and the traveller becomes a direct one.

Horizon Guides is designed to connect travellers directly with specialist operators, not to sit between you and your clients during the booking process. From this point on, you can communicate with the client in whatever way works best for planning their trip.

Most partners will:

• Develop the itinerary directly with the client
• Send a proposal or quotation
• Confirm the booking through their usual systems
• Take payment directly

This approach allows you to maintain full control over the planning process and build a personal relationship with the client from the beginning.

Once a booking is confirmed, simply let us know so we can record the outcome.