5.1 How to receive enquiries

When a traveller submits an enquiry and confirms their details, it will be allocated to the most suitable partner.

You will receive an email notification with a summary of the request. The enquiry will also appear in your partner dashboard, where you can view the full details.

Each enquiry includes the traveller’s contact information and their trip request. If the Horizon Guides team has already communicated with the traveller to clarify their plans, that conversation history will also be visible to you.

Make sure you receive enquiries

To avoid missing new enquiries, make sure that mail@horizonguides.com is added to your contacts or email whitelist. This helps prevent enquiries being filtered into spam.

You should also ensure that the sales email address in your profile is correct and actively monitored.

What happens next

Once you’ve reviewed the enquiry, the next step is to reply to the client and begin the conversation about their trip.

The next guide explains how to respond effectively.